| 1. Rate our sales professionals as to how they respond to your needs. |
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| 2. Rate our sales professionals for finding solutions for your document needs. |
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| 3. Rate your current equipment and how it meets your needs. |
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| 4. Rate the frequency of visits from your sales professional. |
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| 5. Rate our Sales Department overall. |
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| 6. Rate our accuracy of billing. |
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| 7. Rate the promptness of billing questions and resolutions to any issues. |
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| 8. Rate the accuracy and promptness of your supply orders. |
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| 9. Rate the promptness in answering your call when calling our company. |
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| 10. Rate our Customer Care Department overall. |
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| 11. Rate the courtesy and professionalism of the individuals that deliver your equipment and/or supplies. |
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| 12. Rate our response time from the time you place a service call until the technician arrives. |
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| 13. Rate our courtesy and the communication of our technical personnel. |
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| 14. Rate our technical personnel and the ability to repair your equipment on the first call. |
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| 15. Rate our Service Department overall. |
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| 16. What method do you currently use to submit your meter readings? |
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| 17. Which method would you prefer to use? |
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| 18. Is this your first visit to the Invatech website? |
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| 19. For what purposes did you visit our website? |
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| 20. Is there anything that you would like to add to the website? |
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| 21. Is there anything else that Invatech can do to improve our ability to serve you, the Customer? |
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| Company Name (optional): |
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| Name of Respondent (optional): |
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| Telephone Number (optional): |
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| Your Email Address (required): |
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